Sometimes, a purchase mistake is made.

Therefore, refunds or exchanges may be available within 30 days of your purchase. Items shall be returned in original condition and packaging. Opened packages may require a restocking fee. To initiate a refund or exchange, send an email to returns@duallybikes.com indicating the reason for a return, name of buyer and date of purchase so that we can issue a return authorization or contact you for further information. We may require a receipt from your original purchase. We will process the refund or exchange upon our receipt of the returned product which you shall ship to Dually Bikes, 4916 Seton Pl., Greendale WI 53129.

Note: Warranty return shipping will be paid by us, otherwise you are responsible for return shipping costs. Return of the purchase price will be made to the same account that was used to purchase the item. Allow time for our receipt of the item, processing of the refund by us, and processing through your account.